Refund & Cancellation Policy

1. Cancelling a booking

• You can cancel free of charge until a partner is assigned to your booking.
• After that, call us or request a call back to cancel. There is no charge for this.
• Once your partner is on the way, the booking can no longer be cancelled online.
• If your partner tells us they cannot come or cannot finish (the visit is “on hold”), you can always cancel, free of charge.
• To cancel, open your booking in the Trice app, or on My bookings on our website (bookings made on your phone or computer open there by themselves; a booking made elsewhere opens with its private booking link), or request a call back.
• If we need to cancel or move your visit, we tell you as early as we can and offer a new slot. You pay nothing for a visit we cancel.
• “Maid didn’t come?” backup bookings follow the same rules as every other booking.

2. If your partner is late, or nobody is home

• If your partner has not arrived 15 minutes after the start of your slot, we tell you in the app and check with the partner. At 30 minutes our staff call you to send another partner or agree another time. In the app you can tap Ask Trice to call me, and from 30 minutes Send another partner, which asks our staff to call you urgently (it does not change the partner by itself). If no partner reaches you, you pay nothing.
• If nobody answers the door, or the partner cannot get in, the partner first tries to reach you through the app (chat, or a call through Trice) and waits about 10 minutes. Then the visit goes on hold and our staff call you. There is no charge for this.

3. Changing the day or time

In the Trice app you can reschedule a booking until 2 hours before its slot. For a website booking, or after that, request a call back and we will find a new slot with you if one is free.

4. Visit charge for plumbers and electricians

The plumber and electrician visit charge (₹149) covers the visit and inspection. It is waived when a job of the same service is booked or done; if you decide not to go ahead, only the visit charge is payable.

5. If something is not right

Tell us: use Report an issue on the booking in the Trice app (from the time your partner arrives until 7 days after the job), or request a call back on our Help page. Our support team looks into every report and agrees the next step with you. For damage, tell us within 24 hours with photos (Terms of Service, section 8).

6. Refunds

You pay after the job, so refunds are rarely needed. If you were charged by mistake or twice, or we agree a refund after looking into a problem, we record the refund and send it to the UPI account you paid from within 7 working days of approving it. For a cash payment we refund by UPI to an account you give us. If a booking that used an offer code is cancelled before it starts, you can use the code again; an offer is never refunded as money.

7. Regular help plan

The Regular help plan is arranged by quote: request a call back and we agree the days, hours and monthly price with you on the call. It is never booked or charged automatically on the website. To stop or change your plan, contact us the same way.

8. Contact

• Phone: 93426 25871
• Address: Quantis Sphere LLP, 7/38c/1 Devicode, Tholady, Moovottukonam, Palukal, Kanyakumari, Vilavancode, Tamil Nadu – 629170, India
• Hours: 8 AM – 8 PM, every day
• Website: our Help page (request a call back or send us a message)
• In the apps: Help (Trice: Account → Help; Trice Partner: Help in the header)

If you are not satisfied with our answer, you can contact our Grievance Officer; the details are in our Privacy Policy.