Help & support

Only after the service: by UPI (GPay, PhonePe, Paytm or any UPI app) or in cash to your partner. The price is fixed and we confirm it with you by phone before we come.

You can cancel free of charge until a partner is assigned to your booking. Open your booking on the Bookings page to cancel, or request a call back. After that, call us or request a call back to cancel. There is no charge for this. See our Refund & Cancellation Policy.

If a part like a tap, switch or fitting is needed, we tell you what it is and what it costs before we fit it. No hidden charges.

Tell us through the form below (or with “Report an issue” on the booking in the Trice app) and our support team will call you and look into it with you.

Before they join, every partner meets our team at a Registration Day. Our staff see their original ID in person (Aadhaar, Voter ID, driving licence, PAN card or passport), check they are 18 or older and take the photo for their Trice ID badge. Electricians also show their wireman certificate. With the partner’s consent we also apply for a police verification, which can take a few weeks. On the job, they carry the photo ID badge with a QR code. How we verify partners

Yes. Ask for them when we call to confirm your booking, and we’ll send the same partner whenever they’re free. On the Regular help plan, you get the same helper on fixed days.

For hourly and backup help, our partner uses your home’s cleaning supplies — broom, mop and cleaning liquids. Deep-cleaning crews bring their own machines, tools and chemicals.

Saravanampatti, the Sathy Road side, Keeranatham, Chinnavedampatti and Karunya Nagar. Kalapatti and Vilankurichi are next, from about February 2027. Somewhere else? Join the waitlist.

Yes, 2 hours (₹398). Each extra hour is ₹199.

Someone should be home to let our partner in and show them what to do. You pay by UPI or cash after the job.

Yes. If your regular maid hasn’t come, book our “Maid didn’t come?” backup — help can be at your door the same day.

We tell you a clock time, not a number of hours: book now and help is at your door the same day. We confirm the time by phone first.

No. We’re the backup for days your regular help can’t come. When they’re back, carry on as usual.

Any time during our working hours: 8 AM – 8 PM, every day. Requests sent after hours are answered when we open.

Yes. The crew brings cleaning machines, tools and chemicals. We only need water and a power point.

Yes — an empty home is the easiest to deep-clean. Book a day or two before your shifting date.

Not happy with something? Tell us — request a call back or use Report an issue in the Trice app — and our support team will look into it with you.

Yes, that’s the point of the plan. If your helper is on leave, we’ll let you know and can send an ID-checked backup.

It depends on how many hours a day and how many days a week you need. Plans start at ₹4,500 a month — we’ll call you with a fixed quote.

One bill a month, paid by UPI or cash.

It covers the visit and inspection. If you go ahead with the job, it’s waived — you pay only for the work. Parts, if needed, are quoted to you before we fit them.

You can use parts you’ve already bought. If another part is needed, we tell you what it is and what it costs before we fit it.

If the same problem comes back after the fix, tell us — request a call back or use Report an issue in the Trice app — and we’ll look into it with you.

Yes — ₹249 to install a fan. If extra parts are needed, we quote them to you before we fit them.

Yes. Keep the geyser and its fittings ready. We’ll confirm the price by phone before we come.

If the same fault comes back after the fix, tell us — request a call back or use Report an issue in the Trice app — and we’ll look into it with you.