உங்கள் Trice அல்லது Trice Partner கணக்கையும் தரவையும் நீக்க
வரைவு v2 — சட்டப் பரிசீலனை நிலுவையில் — இந்த உரையை வழக்கறிஞர் இன்னும் பரிசீலிக்கவில்லை; Trice ஆப்கள் அறிமுகமாவதற்கு முன் மாறலாம்.
தமிழ் பதிப்பு விரைவில்
இந்தப் பக்கத்தின் புதிய விளக்கம் தற்போது ஆங்கிலத்தில் மட்டும் உள்ளது; சரிபார்க்கப்பட்ட தமிழ் மொழிபெயர்ப்பு விரைவில் வரும். கீழே உள்ள கோரிக்கைப் படிவம் தமிழில் உள்ளது. உதவி தேவைப்பட்டால், திரும்ப அழைக்கச் சொல்லுங்கள்.
This page is for the Trice app (customers), the Trice Partner app (partners) and anyone who used a form on this website. Trice and both apps are operated by Quantis Sphere LLP. You can delete your account in the app, or ask us with the form below.
இந்தப் பக்கத்தில்
Delete in the app
Trice app (customers)
- Open the Trice app and go to Account.
- Tap Delete account.
- Read what is deleted and what is kept, then confirm with the code we send you by SMS.
If you have a booking that is not finished, cancel it first, or we delete your account after it ends.
Trice Partner app (partners)
- Open the Trice Partner app and go to Profile.
- Tap Delete my data.
- Confirm. You will not get jobs after this. A pending payout is still paid to you, and any cash dues are netted in it.
Our staff then erase your partner data, once no job or payout is still open.
Delete without the app
Use the form on this page — it works for customers, partners and anyone who joined a waitlist or sent us a form. You can also call us on 93426 25871, or request a call back on our Help page (topic “Privacy or my data”).
Before we delete anything, we confirm the request by calling or messaging the mobile number you registered with, to make sure it is really you.
What we delete
- Your account and profile: name, mobile number and email.
- Saved addresses, area, language and notification settings, and your devices and push-notification tokens.
- On your bookings: your name, phone number, address, notes and the start code. The bookings themselves are kept, without your name (see below).
- Your public reviews — taken down immediately. Your ratings, comments and survey answers are anonymised.
- Waitlist, app-launch and call-back sign-ups.
- Chat messages: the text of a customer’s messages is replaced by “[removed]” at once; every chat is deleted 180 days after it closed.
- Partners: your partner profile, phone number, addresses and work preferences; your badge photo and the files on your record; the location you sent on jobs (within 90 days, unless part of a safety incident); your UPI ID or bank details once your last payout is settled.
- Marketing consent, and messages we do not need to keep for legal reasons.
What we keep, and for how long
Some records must be kept by law. We keep only what is needed, store it securely and use it for nothing else:
| Record | How long |
|---|---|
| Booking, invoice, payment, tip and payout records | 8 years (tax and LLP accounting laws). Your name is minimised. |
| An open complaint, damage claim, dispute or safety incident | Until it is resolved, then 3 years for possible legal claims. |
| Partners: verification record (name, date of birth, gender, last 4 digits of the ID number, check results and decision) | 3 years after you stop working with Trice. |
| Partners: police report | Deleted 1 year after you stop; the application number and status stay with the verification record. |
| Sign-in and security logs | 1 year. |
| A short record of your deletion request (date, masked mobile number, what we deleted) | 3 years, so we can show we acted on it. |
We never store a full Aadhaar number, the Aadhaar photo or a copy of any ID card, so there is nothing of that kind to keep. Full details are in our Privacy Policy.
How long it takes
In the Trice app, your account is closed at once: you are signed out on every device, notifications stop and your public reviews are taken down. After a 7-day waiting period (and once no booking is open) the account is anonymised automatically. Partner requests and requests made on this website are carried out by our staff: we confirm the request within 7 days and finish within 30 days of confirming. Our staff tell you by phone when it is done.
Only some of your data?
Choose “Only some data” in the form and tell us what to delete — for example, only your waitlist entry or a public review. To get a copy of your data or correct it, use Account → Download my data in the Trice app, Profile → Get a copy of my data in the Trice Partner app, or our Help page.
நீக்கக் கோரிக்கை
கோரிக்கை பெறப்பட்டது
உறுதிப்படுத்த, நீங்கள் பதிவு செய்த மொபைல் எண்ணில் தொடர்பு கொள்வோம்; 30 நாட்களுக்குள் முடிப்போம்.
இந்த எண்ணை வைத்திருங்கள். இந்தக் கோரிக்கை பற்றி எங்களைத் தொடர்பு கொள்ளும்போது இதைச் சொல்லுங்கள்.
உதவிக்குத் திரும்ப