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12. Your Trice account

• These sections apply to the Trice app (customers) and the Trice Partner app (partners), together with sections 1–11 above. If they conflict, these app sections apply to your use of the apps.
• You must be 18 or older to create an account. One account per person. Give us true details and keep your mobile number up to date.
• You sign in with a one-time code sent to your mobile number. Keep your phone and codes to yourself; you are responsible for what is done with your account.
• Bookings you made on our website with the same mobile number appear in your Trice app account.
• We may suspend or close an account that is used for fraud, abuse, fake reviews, or to harm customers, partners or staff. We will tell you why unless the law or safety prevents it.
• You can delete your account at any time (how to delete). Our Privacy Policy explains what we keep by law.

13. Bookings and the start code

• The price shown before you confirm is our estimate for the services you chose. If the job turns out different, the partner explains and we confirm any change with you before work continues (section 3).
• For “as soon as possible” bookings (8 AM to 6 PM) the app shows the clock time by which we aim to have a partner at your door, for example “By 1:30 PM today”. It is our target, not a guarantee.
• Each booking has a 4-digit start code, shown in the app from the time a partner is assigned until they arrive. Give it to your partner only when they are at your door; they enter it to start the job. Never share it by phone, by chat or with anyone else. Trice never asks for this code on a call. After 5 wrong attempts the code locks and we call you.
• You can cancel free of charge until a partner is assigned to your booking. After that, call us or request a call back to cancel. There is no charge for this. Our Refund & Cancellation Policy has the details.
• If your partner is late, we tell you in the app 15 minutes after your slot starts and check with them; at 30 minutes our staff call you to send another partner or agree another time. “Send another partner” in the app asks our staff to call you urgently; it does not change the partner by itself. You pay nothing for a partner who does not come.
• If nobody answers the door, the partner tries to reach you through the app and waits about 10 minutes. The visit then goes on hold and we call you; while it is on hold you can cancel free.
• The “Maid didn’t come?” backup is our hourly home help booked for the same day (or the next morning) when your regular help does not come. Our partner works alongside your regular help; it is not a replacement service, and it follows the same booking and cancellation rules.

14. Paying after the job

• You pay after the job is done: by UPI to Trice’s UPI ID (the app opens your own UPI app), or in cash to your partner. There is no card payment, no advance payment and no in-app purchase. Until Trice’s UPI ID is set up, you pay in cash.
• Pay only to Trice’s UPI ID shown in the app, or cash to your partner for the amount shown. Never pay a partner’s personal UPI ID, and never pay more than the amount shown.
• Tapping “I’ve paid” tells us to check your payment; it does not mark the bill paid by itself. The booking is marked paid when we find the payment. After a cash payment the app may ask you to confirm it. If your partner records the bill as not paid, we call you to settle it. Your receipt is in the app once the payment is recorded.
• GST. Our prices are set before GST. While Trice is not registered for GST, no GST is charged and your receipt is not a tax invoice. Once we are registered, GST is added on top of the price, every price says “+ GST”, the cart shows it before you confirm, and you get a tax invoice. A booking you confirmed without GST is never charged GST later.

15. Tips

• Tips are completely optional. The tip is always set to “No tip” until you choose an amount.
• You can add a tip after the job, also after you have paid the bill: by UPI to Trice, or in cash to your partner above the bill. 100% of it goes to your partner once it is paid, shown to them as its own line in their payout.
• A tip never affects your rating, your partner’s rating, or your future bookings.

16. Offers and the first-booking offer

• First-booking offer: ₹200 off with the code FIRST200, on a booking of at least ₹398 before the discount. One use per mobile number, also after an account is deleted. Not combined with any other offer.
• One offer per booking. The minimum order is counted before the discount and before GST; a waived visit charge counts as nothing. Offers come off the price before GST, and are never applied to a tip.
• In the app an offer you can use is added to your cart for you, and you can remove it. We check every code again when you confirm, and tell you why if it cannot be used.
• If a booking that used an offer is cancelled before it starts, you can use the offer again. An offer has no cash value. We may end an offer at any time; a booking already confirmed keeps it.

17. Ratings, reviews and what you post

• Ratings, comments, public reviews, issue reports and messages you send must follow our Review guidelines. By ticking “Share as a public review” you agree to them.
• A public review shows your first name, area, the service and the month. You give Trice permission to show it, free of charge, on the Trice website and apps until you remove it or delete your account. You still own your words; we never edit them.
• We check every public review before it appears, and we may reject or remove content that breaks the Review guidelines. We do not remove a review because it is negative.
• We never pay or reward anyone for a review, and we never ask for a particular star rating. Trice staff and partners may not post reviews of Trice.
• Anyone can report a public review; we act on reports within 24 hours. We may stop a person who repeatedly breaks the guidelines from posting.
• In the Trice app you can ask us not to send a particular partner again. Partners can report a problem with a customer; we review every report and may stop bookings from a customer who puts partners at risk.

18. Chat and calls

• While a partner is assigned to your booking and the visit is not finished, you and the partner can chat in the app: text or ready-made replies, no photos or files. Only you and that partner can chat. The chat becomes read-only 2 hours after the visit ends.
• Phone numbers, email addresses, UPI IDs, links and the start code typed in a message are hidden from the other side and flagged for our staff; the rest of the message is still delivered. You can report a chat or block the other person.
• There is no direct or masked calling. “Call” in the app rings the Trice support line; while it is not set up, it asks us to call you back, and our staff then arrange it with you and your partner. We do not record calls. Your phone number is never shown to the partner, and the partner’s number is never shown to you.

19. Notifications and location

• We tell you about your booking through app notifications, with a copy in the app’s inbox. We use SMS only for your sign-in code. A notification never shows your address, the start code, a phone number or a chat message.
• You can turn off booking-update notifications in the app; safety check-ins are still sent. If notifications are off, you will not hear when your partner is assigned, on the way or at your door until you open the app. Offers are sent only if you turn them on.
• The Trice app uses your phone’s approximate location only when you tap “Use my current location”; only the PIN code it finds is sent to us. You can always type your address instead. The Trice Partner app sends the partner’s location only while it is open and the partner is Ready or on a job; you see only a rounded distance, never where the partner is.

20. Problems and safety

• Report a problem with a booking (“Something went wrong”) from the booking in the app, from the time your partner arrives until 7 days after the job. For damage, tell us within 24 hours with photos (section 8).
• Trice is not an emergency service. If anyone is in danger, call 112 first. The partner app’s SOS button calls 112 and can also alert Trice’s safety team with the partner’s location.

21. Partners: using the Trice Partner app

If you are a Trice partner, you also agree to the following. Any written agreement you sign with Trice at Registration Day also applies; if it differs from these terms, that agreement applies.

• The Trice Partner app is only for partners whom Trice has verified and approved. Your account is personal: never let anyone else use it or do a job in your place.
• Give true details during verification. Aadhaar is optional; you may use a Voter ID or driving licence at our office instead.
• Accept only jobs you can do, update the job status honestly (on the way, arrived, completed), and enter the customer’s start code only at their door. Never ask for the code by phone or chat; if the customer has no code, tap “Customer has no code? Call Trice”.
• If you cannot go, tap “I can’t go to this job”; from the door on, “I can’t finish this job”. If nobody answers the door, tap “Nobody home?”, call or chat first, wait 10 minutes, then tell Trice: “customer absent”, “no access” and “unsafe” are never counted against you.
• Talk to customers only through the app: the chat and “Call”, which goes through the Trice support line (or Trice calls you back). Numbers stay hidden on both sides.
• Record payments honestly: cash received, paid to Trice by UPI, or not paid. Never ask a customer for extra money, a tip or payment to your personal UPI ID.
• Cash you collect is collected for Trice and counts as your dues, which your weekly payout nets off. Above the dues limit shown in your app you get no new job offers until you pay with “Pay Trice” or at the office; jobs you hold continue, and no interest or fee is ever charged on dues.
• Use customer details only for the job. Do not save, share or post a customer’s phone number, address or photos of their home, and do not contact customers outside Trice.
• Follow the code of conduct: wear the uniform and photo ID badge, be respectful, and report any problem or unsafe situation to Trice.
• Your pay for each job is shown before you accept it. Payouts are made weekly to the UPI ID or bank account we verified; tips are paid to you in full.
• Trice may pause or end your access to jobs if you break these rules, if your verification fails or expires, or for customer or partner safety. We will tell you the reason and how to ask us to review it.

22. The apps and the app stores

• We update the apps from time to time. Some features may need the latest version, an internet connection, or permissions you can refuse (such as notifications or location); we explain what stops working if you refuse.
• These terms are between you and Quantis Sphere LLP, not Apple or Google. Apple and Google are not responsible for the apps or their content, and have no duty to support them. The app store’s own terms also apply to your download.
• These app sections are a draft and will be finalised after legal review, before the apps launch.